相比起Letter of Complaint 和Letter to Manager, 請求信較少出現,出題方式比較多變,不易捉摸。考試出過請求酒店職員尋回物件、去信要求翻譯公司翻譯重要文件。我們先看看以下題目:
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter
say where you think you left the papers
explain why they are so important
tell the manager what you want him/her to do /her
Sample Essay
Dear Sir,
I recently attended a business conference at your hotel and regrettably misplaced some important documents in the room I stayed in. I would be truly grateful if you could help me find them.
I stayed in your hotel from 1st to 2nd September in room 1670 and attended a conference at the Star Road Hall the next day. I left the hotel after the conference and just after I arrived at my company, I noticed that I left behind those documents in my hotel room, probably inside the drawer which was put beside my bed. All of those documents were put inside the drawer.
To be honest, these documents are vital to me, as they contain some confidential information about my company. Without those documents, I would be in a great trouble.
I would be grateful if you can ask your staff to conduct a thorough search in my room. Please give me a call once you find them. I will arrange someone to collect it for me or perhaps fly to London to receive it personally.
Thank you in advance for your kind help.
Yours faithfully,
Chris Wong
範文分析:
在第一段,範文提到了為什麼他寫這封請求信,原因是”I recently attended a business conference at your hotel and regrettably misplaced some important documents in the room I stayed in”, 他最近在一個酒店參加了一個商務會議,很遺憾地將一些重要檔放在了他住的房間。
在第二段,範文提到了他什麼時候入住這個酒店地哪一個房間,”I stayed in your hotel from 1st to 2nd September in room 1670″, 他是9月1日到9月2日住在這個酒店的1670號房間;同時提到他可能把重要檔遺留在哪里了,”All of those documents were put inside the drawer(beside the bed)”, 所有的那些檔都放在(床邊的)抽屜裏了。在這一段,他給出了他入住酒店時間,房間號和放在抽屜等,這些資訊都是非常重要和有用的。因為酒店經理按照這些資訊去查詢,可以很快地找到那些檔。
在第三段,範文解釋了為什麼這些檔對他非常重要,”as they contain some confidential information about my company”, 因為這些檔包含了一些關於他公司的機密資訊。”without those documents, I would be in great trouble”, 沒有這些檔,他可能會有大麻煩。畢竟,機密資訊對一個公司來說是極其重要的,如果是因為他造成公司機密資訊洩露,那麼他可能會被解雇甚至對公司做出相應的損失賠償。
在第四段,範文寫到了他希望酒店經理幫他做什麼,一是”ask your staff to conduct a thorough search in my room”, 讓酒店工作人員在他之前住的房間進行一次徹底的搜查; 二是”please give me a call once you find them”, 找到那些檔後給他打電話。
這是一篇不錯的範文。原因是在信件當中,他給酒店經理提供了非常準確的資訊(如入住酒店時間,房間號),這有利於酒店經理能很快地找到那些重要檔;然後他把那些檔寫的非常重要,如果沒有那些檔他就會遇到大麻煩,無論是誰看到這樣的描述都會想辦法幫他的;最後是他希望酒店工作人員對他之前住的房間進行一次徹底的搜查,主要是考慮到除了重要檔之外,會不會還遺留其他什麼物品他暫時沒想到的。這避免了如果還有其他物品遺漏他又要再找一次酒店經理,不得不說這樣的做法非常恰當。